Job Description:

We are currently recruiting for a Service Delivery Manager to join a rapidly expanding business.
  
Your main role will be to ensure customer success for your allocated customers including:
  

• Service delivery management of customer accounts ensuring services meet and exceed contractual obligations and exceed customer expectations.
• Planning and forecasting customer contractual and SLA requirements
• Identify service growth opportunities and extensions
• Hold and deliver customer service reviews
• Take ownership of service escalations
• Manage senior stakeholder engagement
• Ensure service excellence and metrics
• Identify and implement improvements

  
The ideal candidate will have the following skills and experience:

• Service delivery management experience in a IT based environment ideally with past experience working for a IT Managed Service Provider / Outsourcer
• ITIL Qualified
• Passionate about customer service and excellence
• Excellent communication skills
• Ability to build strong customer and internal relationships
• Budget / Financial management ideally profit and loss capabilities.
• Strong KPI and SLA experience

  
In return we are offering a salary of £50,000 – £65,000 depending on experience and qualifications as well as a fantastic benefits package.
  
This role will be mainly home hybrid based with a combination of home working, onsite customer meetings and office attendance when needed.