People Operations Manager

  • West Midlands
  • Contract | £30.50 per hour

Job Description:

Our client is currently looking to recruit a People Operations Manager on an initial 6 month contract, working from the Kettering office.
  
People Operations Manager
Birmingham – 2 days in the office
£30.50 per hour umbrella.
  
The successful Operations Manager will have previous experience managing a team and improving working processes.  Within the role you will be working with the Talent & Resourcing Manager supporting the pre-employment screening processes, the Learning and Development Consultant around processes, with the People / HR partners around data-management and reporting and Advisors around policy development and ER case Management.  Currently there is minimal documentation of work instructions and standard transactions and a new team and so clarity and routines associated with daily/weekly/monthly tasks needs to be established.  The key requirements are –

  • To incrementally improve service levels (response times, accuracy, efficiency, ease of contact) to the business and create a sense of achievement and teamwork within the team that will maintain motivation and improve performance going forward;
  • To explore how the team could work in a more structured, and continuous-improvement focused, approach if operating with more of a ‘service desk’ mindset and/or tools;
  • To ensure that there are sustainable (established, efficient and documented) routines in place for daily/weekly/monthly administrative tasks, that are clearly understood and support both other parts of the team with associated tracking/monitoring tools;
  • To ensure that all members of the team are trained to support these routine tasks, and that they are capable in service and task fulfilment requirements, and performing well;
  • To document all external supplier relationships and put in place a process for monitoring service performance, contract renewals, budgeting and invoicing;

This is a fantastic opportunity to join an established company with opportunities for contract extensions.

Job Overview:

Location

West Midlands

Offered Salary:

Contract | £30.50 per hour

Work Type

Contract or Temp

Recruiter Detail:

Full Name

Phil Sowter

Email

phil@4mrecruitment.co.uk

Phone

0115 865 8710