Job Description:

Our client is currently looking to recruit a 1st Line Service Desk Analyst on a permanent basis.
  
1st Line Service Desk Analyst
£26,000
Nottingham – Hybrid
  
The successful candidate will have previous experience as a 1st Line Service Desk Analyst or have an interest / education in IT/Technical support and have previous customer service experience.  You will have excellent communication skills, be confident resolving issues and ideally have experience in incident management.  Within the role you will be managing hardware incidents, logging details, coordinating technical repairs, managing Network / Server / Hardware requests and liaising with external companies. 
  
The ideal candidate will have knowledge of IT Hardware and have call management experience.
  
This is a fantastic opportunity to join an established organisation offering an excellent package and working environment.