Job Description:

Our client is currently looking to recruit a Highways Customer Service Manager on an initial 3 month contract.
  
Highways Customer Service Manager / Highways Customer Liaison Manager
£300 – £400 per day inside IR35
Kettering – Hybrid
  
The successful Customer Liaison Manager will have previous experience working within Highways, managing complaints and insurance claims.   Within the role you will assist the Highway Service Manager in managing the workload on customer enquiries, complaints, FOIs, investigation and processing of insurance claims and assisting with contract matters as part of the NEC4 Highway Maintenance Contract.
  
Key duties:

• Support the Service Manager in discharging the clients statutory duties for maintaining the highway.
• Support the Service Manager in respect of managing all aspects of Highways Service delivery included in the Highways Services Contract
• Ensure the information and reporting needs of the three tiers of Contract governance (Strategic Board, Operational Board and Delivery Group) are met throughout the life of the contract.
• Develop positive working relationship with the contractor to resolve issues as they arise in the interests of the residents and communities of North Northamptonshire.
• Provide advice and information to elected members, to Executive, to Scrutiny Committees, and the Corporate Leadership Team in order to ensure that informed decisions are made which enable the Council to achieve its strategic priorities and objectives whilst complying with its statutory obligation, and relevant decision makers are aware of the performance of the Contract.
• Support the Service Manager in monitoring and managing the budgets, performance and risks related to the service, including accurate estimating, forecasting and out-turns against agreed budgets. Assist with mitigating overspends to remain within allocated budgets and seek best value in accordance with the financial regulations.
• Manage supporting colleagues in adopting a proactive and constructive approach to engaging positively with local Members, communities and residents to address their concerns and issues.

This is a fantastic opportunity to join an established organisation on an initial 3 month contract with opportunities for contract extensions.